Free CFPB Complaint Lookup

1. 11

   Enter the company name

   Type the name as people write it, such as the one on a loan offer, a partner list or a vendor file.

2. 22

   We match it and count

   The name is matched against the CFPB's own company list, and the complaints published under the best match are counted, including the last 12 months against the 12 before.

3. 33

   Read the answer

   You see how many complaints the CFPB has published naming the company, how that moved over the year, how quickly the company answered and what the complaints were mostly about.

Bulk company checks run the same lookup on a whole list with one CSV file.

The free tool checks one company at a time. With a 1Lookup account you upload a CSV file in the dashboard, pick the column that holds the company names and download the same file back with the result columns filled in on every row. These rows are invented.

• 2 credits for each company that has published complaints, and nothing for a name the database holds none for.
• Up to 2 million rows in one CSV file.
• Up to 200 API requests per 10 seconds for each API key, and each account can make up to 1,000 requests a minute in total across all its keys.

The Complaint Check API returns the same counts as JSON from one request.

Send the company name to the endpoint with your API key. A company with published complaints costs 2 credits, and a name the database holds none for or a name that is too short costs 0. Whether it was found is in classification.found, and the products, issues and channels are in insights.complaint_check_result.

curl -X POST https://app.1lookup.io/api/v1/complaint-check \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"company": "Sample Lending"}'

import requests

response = requests.post(
    "https://app.1lookup.io/api/v1/complaint-check",
    headers={"Authorization": "Bearer YOUR_API_KEY"},
    json={"company": "Sample Lending"},
)
data = response.json()["data"]
print(data["classification"]["found"])

const response = await fetch('https://app.1lookup.io/api/v1/complaint-check', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({ company: 'Sample Lending' })
})
const { data } = await response.json()
console.log(data.classification.found)

{
  "success": true,
  "data": {
    "classification": {
      "found": true,
      "name": "SAMPLE LENDING CO.",
      "total_complaints": 12840,
      "complaints_last_12_months": 1960,
      "complaints_previous_12_months": 1580,
      "change_pct": 24.1,
      "newest_complaint_date": "2026-10-19",
      "timely_response_pct": 98.1,
      "relief_pct": 23.6,
      "in_progress": 130,
      "top_product": "Mortgage",
      "top_issue": "Managing an account",
      "checked_at": "2026-10-23",
      "match_count": 2
    },
    "metadata": { "credits_used": 2, "cache_hit": false }
  }
}

To check every company on a list from your own software, see our Complaint Check API.

• The year is set against the year before.

  You see the complaints from the last 12 months beside the 12 months before them, and the change between the two, so a trend is one line instead of two searches.

• Response times and outcomes come as shares.

  The share answered on time and the share closed with relief are worked out for you, with the count still in progress left out of the second.

• The product and the issue named most often are shown.

  You see what the complaints are mostly about, in the CFPB's own category names, without reading a single one.

• A name with no published complaints costs no credits.

  A company the database holds none for, or a name spelled differently, returns a plain none found.

• 01

  Lenders and marketplaces reviewing a partner

  Check how many complaints the CFPB has published naming a lender, servicer or collector before you sign a referral or partnership deal.

• 02

  Compliance and risk teams screening a counterparty

  Read the published count and its 12-month change beside the registration and filings you already collect.

• 03

  Journalists and researchers looking at a company

  See the total, the recent trend and the product named most often before you open the CFPB's own search tool for the complaints themselves.

• 04

  Consumers comparing a company they are about to use

  Read what the CFPB has published about a bank, card issuer or loan servicer, and how quickly the company answered.

• Complaint Check APICheck a whole list of companies, with the products, issues, responses and channels behind each count.
• 1Lookup vs the CFPB Complaint DatabaseThe CFPB's free database with every complaint record, against a finished summary from a company name.
• 1Lookup vs the BBB APIAn approval-gated API with BBB ratings and BBB complaints, against the CFPB's published complaint counts.

People who check a company's complaints also look for these.

• cfpb complaint lookup
• cfpb complaints by company
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• how many cfpb complaints does a company have
• consumer complaint database search
• check a lender's complaints
• company complaint history
• cfpb complaint count by company
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