Answers, indexed
Find answers to common questions about our data validation services, API integration, pricing, and more.
24 answers across 6 sections
General Questions
4 entries1Lookup is a data intelligence platform with 41 products behind one API: phone, email, and IP validation, contact and company enrichment, B2B prospecting, SEO and web intelligence, and audio transcription. We aggregate data from multiple trusted sources to deliver real-time insights that help businesses verify identities, prevent fraud, and improve data quality.
Our data is updated daily from carrier networks, regulatory databases, and other authoritative sources. We also provide confidence scores and data freshness indicators with each lookup.
1Lookup serves diverse industries including e-commerce (fraud prevention), financial services (KYC compliance), healthcare (patient verification), education (student authentication), marketing (lead quality), and SaaS companies (user verification). Any business that needs to verify customer data can benefit from our services.
Yes! We offer a free trial with 100 credits to test all our services. You can sign up instantly and start making API calls within minutes. Additional credits can be purchased as needed.
Technical & Integration
4 entriesIntegration is simple! After signing up, you'll receive an API key. Our RESTful API accepts JSON requests and returns structured JSON responses. We provide detailed documentation and code examples in popular programming languages.
Rate limits vary by subscription plan. Free trial accounts have generous limits for testing. Production plans include higher rate limits and dedicated infrastructure. Contact us for custom enterprise rate limits if needed.
Yes, we offer webhook support for real-time notifications and batch processing results. Configure webhooks in your dashboard to receive instant updates when validation jobs complete.
Our API accepts and returns JSON data. We support various input formats including single lookups, bulk uploads via CSV, and streaming validation for high-volume processing.
Security & Privacy
4 entriesWe take security seriously. All data is transmitted over HTTPS, encrypted at rest, and processed in secure environments. We follow enterprise security standards and industry best practices for data protection. We never store or retain customer data longer than necessary.
Yes, we are fully compliant with GDPR, CCPA, and other privacy regulations. We provide data processing agreements, support data subject rights, and maintain transparent privacy practices.
We do not permanently store customer data. Lookup requests are processed in real-time and purged according to our data retention policy. Logs are kept for a short period for debugging and quality purposes only.
We employ multiple security measures including API key authentication, rate limiting, request validation, and fraud detection. Suspicious activity is automatically detected and blocked.
Billing & Pricing
4 entriesWe use a simple credit-based system. Each API call consumes a certain number of credits based on the service used. Phone validation, email validation and IP lookup cost 1 credit each; enrichment and intelligence products such as company firmographics or audio transcription cost more, and every product page states its price. One balance covers all of them. Unused monthly credits roll over for 3 months, and separately purchased credits last a year.
Yes! We offer significant volume discounts for high-volume customers. Contact our sales team to discuss custom pricing for your specific needs. Enterprise customers can also get dedicated infrastructure and premium support.
We accept all major credit cards, ACH bank transfers, and wire transfers for larger accounts. Billing is automated and secure through our payment processor.
Absolutely! There are no contracts or cancellation fees. You can cancel your subscription anytime and continue using any remaining credits. Unused credits remain available on your account.
Services & Features
4 entriesOur phone validation includes line type detection, carrier identification, validity checking, fraud scoring, SIM swap detection, porting information, geographic data, and Do Not Call (DNC) registry checks. We support US phone numbers with accuracy sourced from FCC and carrier data.
Email validation includes syntax checking, domain validation, MX record verification, real-time SMTP validation, disposable email detection, role-based email identification, and deliverability scoring. We can verify emails without sending test messages.
IP lookup returns geolocation data, ISP information, connection type, proxy/VPN detection, threat intelligence, hosting detection, and risk scoring. We cover both IPv4 and IPv6 addresses with global coverage.
Yes! Our phone spam check identifies robocallers, spam callers, and fraudulent phone numbers. We analyze reputation data from millions of sources to provide accurate spam probability scores and caller reputation information.
Support & Help
4 entriesSupport includes detailed documentation, code examples, email support, and live chat during business hours. Enterprise customers receive priority support with dedicated account managers.
Yes! We maintain API documentation with interactive examples, code samples in multiple languages, and detailed response schemas. Our documentation is always up-to-date and includes tutorials for common use cases.
Absolutely! Our team can assist with custom integrations, bulk processing setups, and specialized implementations. We also offer professional services for complex migration projects.
We typically respond to support requests within 24 hours for standard plans, and within 4 hours for enterprise customers. Critical issues receive immediate attention regardless of plan level.
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